March 01, 2019

Area Manager,Orion Talent-Parkersburg

Description:

As an Area Manager, you will be responsible to lead, motivate and engage the route service team at a company depot to safely deliver world class customer service and sales growth (profitability). You will ensure efficient route operations that best leverage all assets and resources available and will lead the execution of performance and operational goals focused in the areas of safety people service quality cost and growth. Additional responsibilities will include:

  • Lead sales performance within an area of approximately $3-$6M in annual sales revenue.
  • Manage route productivity and asset/resource utilization (typically five to eight Route Service Reps and several warehouse employees).
  • Maintain productive route structure by ensuring effective work hours and expectations are met as well as route sequence integrity.
  • Lead execution of delivery and service standards to ensure a high-quality customer experience through efficient route operations.
  • Execute and enforce safety standards within the Depot; drive accountability of safe behaviors by coaching team members, identifying and removing risks, and participating in accident investigations.
  • Focus on effective talent selection hiring and successful onboarding of new team members.
  • Ensure successful customer service delivery as well as recovery; serve as local point of contact for customer service communication and follow-up coordination with the call center and overall issue resolution.
  • Oversee the warehouse team to ensure execution of efficient warehouse operations (management of fleet assets for the location compliance with Pre- and Post-Trip inspections utilization PM schedule repair/maintenance, breakdown, pick-up, etc),
  • Review financial reporting/KPI #s to make informed decisions on cost controls, route productivity, product inventory controls, maintenance of assets, depot supplies, profitability, etc.

Requirements:

  • Leadership and business acumen important
  • Able to inspire, coach, and develop others through a shared vision and purpose
  • Demonstrated knack for selecting high quality/caliber talent
  • Passion for providing outstanding service
  • Desire to have personal accountability while driving a culture of execution and goal achievement
  • A “Coaching and Collaboration” style of leadership is the best model for these roles
  • Experience with P&L and sales accountability and driving increased business results is obviously desired as well

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