May 28, 2019

Assistant Manager Trainee,Speedway Region 51-Cross Lanes

Responsibilities:

  • Provides customer service leadership/direction, in conjunction with the General Manager, for entire store and team of employees working in that location.
  • Monitors store activities to ensure that transactions are taking place in the proper manner, in order to provide maximum customer service.
  • Demonstrates customer service as a priority; handles escalated customer concerns and emergencies in absence of the General Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction.
  • Trains, schedules and coaches all new and current store associates to ensure store positions are staffed to appropriately handle Customer Service needs
  • Ensures customer service is a priority by scheduling staff consistent with customer activity.
  • Adheres to and trains employees on Federal, State and local regulations and ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement.
  • Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; including taking steps to ensure compliance with uniform, personal appearance, and customer service standards.
  • Works in tandem with the General Manager to ensure Management/leadership is available to customers and employees at all times.
  • Provides support to store as needed, often beyond regularly scheduled work times. If not available, ensures that a reliable back up has been provided.
  • Assists in identifying qualified applicants, performing interviews as needed, and making employment decisions including, but not limited to, hiring, evaluating, scheduling, training and disciplining as needed.
  • Ensures applications and staffing forecasts are forwarded to recruiting centers when applicable.
  • Promotes an environment focused on customer service, satisfaction and store cleanliness.
  • Maintains high staff retention by helping to develop leaders, empower employees and encourage increased employee productivity.
  • Helps perform and supervise all minor maintenance tasks in order to eliminate inconvenience to the customer; supports procedures for additional repairs and maintains work orders.
  • Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals.
  • Ensures proper execution of Company standards by maintaining knowledge in the following sales responsibilities: food focus, counts/inventory, vendor relations and selling point/engagement.
  • Assists in implementing all merchandising, marketing and foodservice programs, which includes maintaining plan-o-gram integrity, appropriate sign placement and proper preparation and execution of foodservice products.
  • Promotes store sales and selling initiatives and encourages the team to strive to reach goals/objectives. Provides suggestions for improving sales, margins and execution of all programs.
  • Motivates and coaches store associates on proper upselling techniques. Reviews sales reports to ensure the store is on track to achieve selling point goals and promotions.
  • Ensures promotional signage and displays are properly updated per guidelines.
  • Provides training to store associates regarding food preparation procedures. Ensures proper preparation, presentation and maintenance of all stock levels.
  • Ensures products are in-stock, in date and available for purchase; helps audit inventory on a regular basis.
  • Manages on-hand quantities, adding back stock to displays as needed.
  • Demonstrates a high value for Health, Environment, Safety and Security (HES) issues, initiatives and programs in both personal and organizational responsibilities.
  • Integrates HES into day-to-day job performance. Maintains a safe environment for all customers and employees.
  • Ensures that employees are properly trained to order merchandise and products.
  • Conducts area pricing surveys, at the request of the General Manager, reports the results and adjusts sales prices as directed.
  • Follows and complies with all health and sanitation procedures and adheres to safe work practices.
  • Ensures that all necessary store reports and paperwork are completed accurately and in a timely fashion.
  • Completes other duties as assigned by Management.

Requirement:

  • High School Diploma or GED.
  • Previous supervisory experience preferred.
  • Retail experience a plus.
  • Completion of required training program.
  • Basic Computer Skills.
  • Good understanding of SAP functions and navigation.
  • Excellent communication skills and the ability to research and resolve issues.
  • Good understanding of intra-department functions, store operations and corporate business plans.
  • Good understanding of profit and loss statements and financial overview of the store.
  • Knowledge of retail business management practices.
  • Knowledge of all types of store transactions and related programs.
  • Knowledge of ways to handle customer and employee injuries, incidents and accidents.
  • Ability to perform repeated bending, kneeling, twisting and overhead reaching.
  • Ability to stand for an entire shift.
  • Ability to frequently lift between 5 to 20 pounds.
  • Ability to occasionally lift up to 50 pounds.

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