November 06, 2017

Information Reception, US Department of Agriculture

Marlinton and White Sulphur Springs, WV


These positions are temporary, have a Not-to-Exceed date and will be filled for up to 6 months.  The appointment may also end early due to lack of work or funds. 

These positions are located within the Monogahela National Forest. This position is located on a Forest Service unit to provide information receptionist services.

For additional information about the duties of this position, please contact Julie McNabb at 304-799-4334 -OR- Cynthia Sandeno 304-799-4334

The USDA Forest Service has legislative authority to recruit and fill Permanent (Career/Career-Conditional), Temporary, and Term Appointments under the USDA Demonstration Project. Under this authority, any U.S. citizen may apply.


Greets visitors and responds to phone and written inquiries, which often requires an explanation in general terms of functions of the Agency to distinguish among and between function related to the subject of the inquiry. Uses good host techniques in all contacts.

Evaluates inquires in order to provide the most useful and appropriate information or to suggest other productive sources of specific information applicable to the nature and subject of inquiry. Resolves inconsistencies in available information.

Orders and maintains publications for public distribution. Composes letters and mails appropriate material in answer to inquiries from the public on recreation opportunities, or Forest Service history. Orders all films, slides, and tapes, including Smokey Bear and Woodsey Owl material.

Explains rules relating to the use of recreational areas and their facilities. Attempts to obtain greater public cooperation in protecting resources from fire and vandalism, preventing stream pollution and keeping areas free of litter. Explains methods of preventing forest fires. Answers questions regarding fuelwood inquiries.

Serves as Collection Officer to sell such items as National Forest maps, Christmas tree permits, 2400-4's (Forest Product Sale Permits), and Golden Age Passports in accordance with manual and handbook requirements. Is held accountable for the funds collected. Maintains accountability records as required. Prepares Bills for Collection and transmits cash to Unit Collection Officer.

Arranges displays of informational and natural materials in the reception area. Varies or changes displays to coincide with seasonal changes, and special public information programs.   Uses imagination and good taste to achieve desirable results.

Uses word processing software and printing equipment to create, copy, edit, store, retrieve, and print a variety of standardized documents using a glossary of prerecorded formats, form letters, standard paragraphs, and mailing lists. May use database or spreadsheet software to enter, revise, sort, or calculate, and retrieve data for standard reports.

Is responsible for correct spelling, grammar, capitalization, and punctuation, and for applying routing and clearance procedures.

Transmits, receives, and acknowledges electronic mail and messages and make distribution.


You must possess the Basic Requirements identified below to be considered eligible for this position. Transcripts must be provided for qualifications based on education. Your application or resume must clearly show that you possess the appropriate experience requirements.

GS-04: (1) One year of general experience equivalent to at least a GS-03 grade level.

General experience is defined as: Greeted visitors and answered the telephone. Responded to phone and written inquiries. Used word processing software and printing equipment to create and print a variety of standardized documents. - OR

Successful completion of 2 years of study above high school. -OR

A combination of education and experience listed above.

To receive consideration for this position, you must meet all qualification requirements on the closing date of this announcement.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

To apply click here.