August 01, 2019

Retail Sales Consultant, AT&T- Ranson


  • Greet customers and ensure they feel welcome and valued.
  • Learn and sell all of AT&Ts products and services
  • Helping customers with customer service issues and escalation.
  • Provide the Store Manager with consultative support.
  • Open and close the store
  • Identify customer needs, make suggestions, and answer questions.
  • Answer phone calls promptly, courteously and professionally.
  • Able to understand customer needs and suggest personalized solution.
  • Respond to customer concerns quickly, effectively and courteously.
  • Show professionalism and enthusiasm by working as a team.
  • Recognize potential theft/loss situations assisting to deter theft.
  • Dust and clean shelves, counters, fixtures, merchandise and store equipment. Organize backroom products and store supplies.


  • Must be at least 18 years old; must present age-related verification and other employment eligibility documents as required.
  • Demonstrate clear verbal communication and listening skills
  • Ability to work cooperatively and collaboratively with others
  • Conducts working relationships in a manner acceptable to others and to the organization
  • Ability to work under time constraints, fast-paced and rapidly changing environment
  • Commitment to portables policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities
  • knowledge of customer service skills including helping customers to feel welcome and valued; identifying customer needs by asking focused open-ended questions; offering product recommendations based upon the needs identified; creating confidence; and asking for (closing) sales
  • High school diploma or GED required; 1 or more years of accredited college study preferred
  • Full-time reps must be able to work at least 40 hours per week, including evenings and weekends, to support the store's operating hours and before/ after-hours needed to prepare for a successful service environment
    Sales-reps are also expected to
  • Show professionalism and enthusiasm by working with others to deliver great team results.
  • Maintain strong knowledge of all Company products, accessories, pricing plans, promotions, and service features.
  • Maintain knowledge of competitive offers and provide critical market feedback to the Store Manager regarding local competition and product/service needs.
  • Handle service inquiries from customers. Provides efficient, courteous customer service and assistance in all aspects of product offerings and services.

To find out more, click here