The COVID-19 pandemic has caused major adjustments and changes for all of us. Despite these changes, we all need basic necessities like food, shelter, medication and access to healthcare. Below are resources for West Virginians who need help making ends meet during this difficult time. If you need basic necessities like food, or help through charitable organizations, there is help available. Below are two ways that you can find assistance.
West Virginia 211 – Call, Text, or Chat
2-1-1 connects callers with health and human services resources through trained, certified specialists. Anyone can call 2-1-1 to learn about specific programs, intake requirements, eligibility, operation hours and more.
Operated by the United Ways of West Virginia, provides an important service to West Virginians by helping users navigate the vast number of resources available to aid with healthcare issues, food shortages, mental health questions and more. This program is more important now than ever as we battle the COVID-19 pandemic and I commend United Way for continuing to serve their fellow West Virginians through this time.
To utilize these resources West Virginians can:
- Call 2-1-1
- Text your zip code to 898-211
- Visit http://www.wv211.org/contact
- Call toll-free 1-833-848-9905
Information For EBT Clients
The West Virginia Office of EBT encourages Mountain State EBT Cardholders and retailers to help prevent the spread of COVID-19 by practicing healthy behaviors. Below are some examples:
• Wash your hands and avoid touching your face and others after using Point of Sale (POS) machines, Automated Teller Machines (ATMs) and money.
• Clean and disinfect cash registers, POS machines, ATMs, Money, Pens, etc.
• Wash your hands and avoid touching your face and others often after use of cash registers, POS machines, ATMs, Money, Pens, etc.
Emergency Rental Assistance
Emergency Rental Assistance programs were authorized through the American Rescue Plan Act of 2021. In West Virginia, the Mountaineer Rental Assistance Program has been established to help renters and landlords who have faced financial hardship due to the COVID-19 pandemic.
Eligible Expenses may include:
For more information, or to apply for rental assistance, click here: https://www.wvhdf.com/programs/mountaineer-rental-assistance-program
Emergency Broadband Benefit Program
Applications are open for the $3.2 billion Emergency Broadband Benefit Program. Eligible West Virginians can apply to offset the cost of receiving broadband access at home during the COVID-19 pandemic and can receive $50 off their monthly internet bill and a one-time discount of up to $100 to purchase a laptop, desktop computer or tablet from participating providers.A household is eligible if a member of the household meets one of the criteria below:
How to ApplyThere are three ways for eligible households to apply:
- Contact your preferred participating broadband provider directly to learn about their application process.
- Go to GetEmergencyBroadband.org to apply online and to find participating providers near you.
- Call 833-511-0311 for a mail-in application, and return it along with copies of documents showing proof of eligibility to:
Emergency Broadband Support Center
P.O. Box 7081
London, KY 40742
After receiving an eligibility determination, households can contact their preferred service provider to select an Emergency Broadband Benefit eligible service plan.
More Information: Emergency Broadband Benefit Program One Pager (PDF)
Call or Email Senator Manchin's Office
Senator Manchin and his staff will try to assist you, no matter your needs. To do that, please call 304-342-5855 and leave a message. A staff member will return your call. You can also email your concerns to email@example.com
** As we receive further information, we will continue to update this page.
Updated May 19, 2021
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